Background
Gensym needed a product to help organize solutions for network & systems management.
Business Problem
Too much work was required to implement fault management solutions for network & systems management, and delivery times were too unpredictable. The base G2 product was too ad hoc, not providing enough structure. GDA provided structure, but didn’t address problems in a way that encouraged generic “libraries” of solutions that could be applied to a specific site. And, it didn’t scale well to large systems. The lack of generic representation and scalability made GDA unsuitable for use with large-scale networks.
Solution
Integrity was developed (first called Operations Expert). (Please see the Integrity white papers). While initially targeting the network & systems management market for marketing reasons, the product was carefully designed to have a generic core that could be applied in almost any industry.
Results
We built the product and successfully sold it to numerous customers. While most were in the target network & systems management market, some copies were sold to other industries as well (see the Integrity white papers for a gas pipeline example.)
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