Background

Intelsat had developed a custom fault management system. They wanted an expert audit to determine ways they could improve their system.

Business Problem

Intelsat wanted to improve their fault management. There were concerns in particular about performance and maintainability.

Solution

Several short consulting engagements, lasting about 2 weeks onsite and a week time offsite, with a final report and recommendations.

Results

A large number of the recommendations were taken, leading to improved performance and better maintainability.